Fasto

Privacy Policy

User privacy is of paramount importance to Fasto. Fasto has developed this Privacy Policy to explain how it collects, uses, discloses, transfers, and stores user information. Users are advised to familiarize themselves with Fasto’s privacy practices and stay updated with any future changes.

By using the platform, the user expressly consents to Fasto’s use and disclosure of their Personal Information (as defined below) in accordance with this Privacy Policy. This Privacy Policy is deemed to be incorporated into the Terms and Conditions and should be read in conjunction with them. In case of any inconsistency between the Terms and this Privacy Policy, the provisions of this Privacy Policy shall prevail.

For the purpose of this Privacy Policy, all capitalized terms shall have the meaning as defined in the Terms and Conditions.

1. COLLECTION AND USE OF PERSONAL INFORMATION

1.1. Fasto may collect personal information via the platform, including but not limited to: rider’s name, age, contact details (email, address, phone number), date and place of birth, government ID information, driving license (for delivery partners), payment details, preferred vehicle type, ride location, destination, route data during ride period, and booking/reservation details ("Personal Information").
This information may be used to send users ride updates, feedback requests, and service announcements.

1.2. Fasto may also use Personal Information internally for auditing, analytics, and research to improve its services.

1.3. Occasionally, Fasto may request users to complete optional surveys. This data helps Fasto personalize user experience and improve service offerings.

2. HANDLING OF PERSONAL INFORMATION

2.1. Fasto may automatically collect certain data like IP address, browser type, language, ISP, referring/exit pages, device OS, timestamps, and navigation data.

2.2. This information is used to analyze trends, administer the platform, track user interactions, and understand user demographics for marketing and service optimization.

2.3. Fasto may use Personal Information to:

Provide requested services
Resolve disputes
Troubleshoot issues
Prevent fraud or illegal activity
Customize user experience
Enforce platform policies

Users can opt out of certain uses, where applicable.

3. COOKIES AND SIMILAR TECHNOLOGIES

3.1. When users register, Fasto assigns a unique ID stored as a cookie to enable seamless access to the platform without repeated logins.

3.2. Fasto uses cookies to:

Analyze platform usage
Deliver personalized ads
Enable essential features
Promote trust and security

Users can disable cookies via their browser settings, but this may limit platform functionality.

3.3. Third-party vendors (including Google) may use cookies to serve ads based on past visits to Fasto.

3.4. Fasto does not control cookies set by third parties. Booking behavior may also be tracked for service optimization.

4. DISCLOSURE TO THIRD PARTIES

4.1. Fasto may share Personal Information with strategic partners or professional affiliates to deliver or improve services.

Service Providers:

Fasto shares information with companies that provide services such as payment processing, booking fulfillment, customer service, analytics, and feedback collection. These entities are bound to use such information solely for authorized purposes.

Legal and Compliance:

Fasto may disclose personal data to comply with legal obligations, enforce policies, or protect rights, safety, or property.

Corporate Transfers:

In the event of a merger, acquisition, or restructuring, user information may be transferred to relevant third parties.

5. PROTECTION OF PERSONAL INFORMATION

5.1. Fasto implements reasonable safeguards to protect user data from misuse, unauthorized access, alteration, or destruction.

5.2. Transactions involving sensitive data (e.g., payments) are encrypted via SSL (Secure Socket Layer) technology.

5.3. User data is stored on secure, access-restricted servers. Only authorized personnel have access, governed by strict confidentiality agreements.

5.4. Users are advised not to share login credentials to maintain account security.

6. USER ACCESS TO PERSONAL INFORMATION

Users can review and update their personal information anytime by logging into their accounts. Passwords and related credentials can also be changed via the profile section.

7. THIRD-PARTY SITES AND SERVICES

7.1. Fasto works with third-party vendors (including Google) to display ads based on user behavior on the platform. Fasto is not responsible for any misuse of data by these vendors.

7.2. The platform may link to external sites or apps. Users should review the privacy policies of those third parties before interacting with them, as Fasto holds no responsibility for external content or practices.

7.3. Third-party advertisers may serve ads based on user activity on Fasto and other platforms. These ads do not use identifiable personal information.

7.4. Third-Party Bike Rental or Service Partners: Booking-related data may be shared with third-party bike providers used by Fasto to fulfill user bookings.

7.5. Other Third-Party Service Providers: Fasto may engage other providers for communication, hosting, analytics, or customer support services, who may process user data under strict confidentiality and only for intended purposes.

8. CONSENT

8.1. By using the platform and providing personal information, users consent to the collection and use of their data as outlined in this Privacy Policy.

8.2. Users acknowledge that their data may be transferred and stored across different countries, possibly through trusted third-party vendors.

8.3. Fasto may update this Privacy Policy without prior notice. Users are encouraged to review the policy periodically.

8.4. Continued use of the platform implies acceptance of the updated policy.

8.5. This Privacy Policy applies to all personal data that Fasto has collected from users.

8.6. Any updates to the Privacy Policy will be posted on the platform to ensure users are informed of what data is collected, how it is used, and under what conditions it may be disclosed.